Consumer's Telegram May 2015Insert of n. 34 - Editorial office: Centro Europeo Consumatori (European Consumer Centre, Bolzano - Italy)
Holiday and travel
One Click Holiday – What you should know for booking onlineClick and go – with only one click you conclude a travel contract. Usually, this way of booking does not permit a withdrawal from the contract free of charge. Services in the areas of lodging and leisure are explicitly excluded from the right of withdrawal, when a specific date or period of time is scheduled. Therefore, everybody who cancels a package tour has to recognize a cancelling fee. The closer the date of departure, the more expensive may be the cancelling fee. Furthermore, more and more frequently consumers inform us about having booked two travels by mistake: The first booking confirmation may be sent to the spam folder without being noticed by the consumer. Also other important messages of the travel site sometimes end in a spam folder. Therefore, you should check regularly your spam (junk mail) folder! More information, useful tipps and concrete guidance you'll find on our homepage .
E-commerce and consumers
Experience exchange between European Consumer Centre (ECC) and Postal Police Bolzano/BozenIn the European Union internet purchases have been part of everyday life for a long time. According to estimates, only in Italy there are 14 million online buyers. The phenomenon is still growing and provides consumers many advantages. Shopping online has become everyday practice. However, one needs to be careful and needs to be aware of many dangers. Being sceptical about the security of payment systems has led to wrong convictions: For many years payment by bank transfer has been considered as being secure, but now it is not any more like that. More information about this meeting here.
Help abroad: Equality for EC-citizens