Consumer's Telegram June 2014Insert of n. 41 - Editorial office: Centro Europeo Consumatori (European Consumer Centre, Bolzano - Italy)
Troubles with holidays? The ECC helps!For European consumers booking package holidays, flights and hotel rooms on the Internet is becoming more and more normal. In 2013 5950 consumers contacted the network of European Consumer Centres with a question concerning flight passenger rights. Furthermore, the hotel and catering sector belongs to the ten sectors with the most common complaints. These statistics reflect numbers also at a national level: of the 3078 consumers, who contacted the ECC Bolzano in the year 2013, 36,58% needed help concerning a contract of transport. 13,04% of the complaints were related to rental cars, 7,38% of the services within the leisure sector and 6,00% within the hotel and catering sector.
Consumers may contact the ECC via e-mail (firstname.lastname@example.org) in order to obtain advise from the ECC for free or they may contact the advisors by calling 0471- 980939. Information material is also available online on the web site of the ECC.
13-06-2014 – Key date for a small revolution of Consumer RightsThe 13th of June 2014 can nearly be considered as a historical day for European consumers since on that day in all EU-Member States the new consumer rights come into force. Also Italian legislation has implemented the directive on time and has changed some articles of the consumer protection code. Most affected are the sectors e-commerce and door-to-door sales. Subject to change are, for example, the deadlines of withdrawal. The consumer has no longer a period of 10 working days but 14 calendar days to withdraw and the notification does not have to be sent by a registered letter but a clear declaration is enough, for example via e-mail or fax. Furthermore, the company has to put a model of a withdrawal form at the consumer's disposal. If the company does not fulfill these duties or does not inform the consumer about his or her right of withdrawal, the deadline will be extended to one year. You find more information about the new rules on the web site of the ECC.