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Consumer's Telegramm / Consumer's telegram March 2008

Consumer's Telegramm European Edition

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Consumer's Telegram March 2008

Insert of n. 21 - Editorial office: Centro Europeo Consumatori (European Consumer Centre, Bolzano - Italy)

AIR TRAVEL

Alpi Eagles: Licence Suspended

The airline Alpi Eagles, which recently had to deal with serious financial problems, is obliged to stay on the ground at the moment. Its authorisation was suspended for an unknown period of time by the national office for Civil Air Transport ENAC. The appeal of the airline against this decision was rejected by the regional administration court (TAR) of Latium in the middle of January 2008. Thus, at the moment it is not clear if or when the Italian airline will get back the licence and be able to take off again.
Numerous consumers are now affected by the cancelling of already booked flights. In order to get a reimbursement for the tickets that could not be used it is absolutely necessary to safe all documents carefully. Moreover, the passengers have to claim the reimbursement of the ticket as well as the compensation for the additional costs deriving from the purchase of another ticket by a registered letter with reply. You can find a sample letter as well as more information about your rights as an airplane passenger on our homepage.

DUBIOUS FINANCIAL SERVICE

Responsible Bosses of the VIP (Very Innovative Product)-Ltd are taken to Court

A little over three years ago about 4,000 investors, among them about 1,000 South Tyroleans, invested millions of Euro in a "very promising" system of the VIP International Trading Ltd. Most of the investors never saw their savings again. During a spectacular arrest action a capital of 3 million Euro was found and taken in. The total damage reaches an estimate of at least 12 million Euro. Now, the responsible people have to stand trial in Innsbruck (Austria). There are also two related bankruptcy proceedings running parallel to the trial.

ECC-NET

The ECC visits the University of Trento

On the 29th of January an information event organised by the European Consumer Centre (ECC) Italy, office of Bolzano and the Erasmus Student Network Trento took place at the University of Trento, faculty of Law.
Foreign students living and studying in Italy because of an Erasmus or Socrates stay program were informed properly about their rights as consumers in the Euro-zone. The network of European Consumer Centres (ECC- Net) and its functions were presented and issues of special interest for students like teleshopping, especially e-commerce, rights of air travellers and the warranty rights were explained in detail.

PACKAGE TOURS

New Brochure Available

The European Consumer Centre Bolzano has released a new brochure with all important information and advices concerning package tours. It is freely available in the ECC office, Strada del Brennero 3 or it can be obtained at home if you send stamps of a value of 1,40 Euro.


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