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Sweden
Your rights in case of defect products
Directive 1999/44/EC on the sale of consumer goods and associated guarantees has been implemented by Sweden.As a result of this legislation, all consumers, who buy goods in Sweden have the right to a minimum guarantee of 3 years on products. Within the first six months of purchase, any lack of conformity or defect shall be presumed to have existed at the time of delivery, unless proved otherwise. After the first six months, it is up to the consumer to prove that the lack of conformity existed at the time of delivery.
Within this period of 2 years the consumer is entitled to have the goods brought into conformity free of charge. In the first place, the consumer may require the seller to repair the goods or he may require the seller to replace them, unless this is impossible or disproportionate.
Any repair or replacement shall be completed within a reasonable time and without any significant inconvenience to the consumer, taking account of the nature of the goods and the purpose for which the consumer required the goods. If this should not be possible the consumer is entitled to ask for a price reduction (smaller defects) or to have the contract rescinded.
Voluntary guarantees given by a producer do not restrict the statutory rights of consumers.
Exchange
A consumer does not have a legal right to an exchange. It is at the trader’s discretion.The consumer should ask for “öppet köp” -purchase on approval- in order to reserve the possibility of returning the goods.
Pricing
The Swedish currency is the krona (SEK).The price should be stated directly to consumers, for example in windows, shops, and in direct mail. A price tag is not a legally binding offer according to contract law. Therefore it is advisable to ask at the cash point before paying.
All prices given to consumers must include VAT.
The trader is obliged to issue a receipt to the consumer.
Tax
On most goods and services a 25% value added tax -VAT (mervärdeskatt – moms) is charged in Sweden.The VAT on tourist services and food products is 12%.
The VAT on books and publications, air and rail travel is 6 %.
Methods of payment
The most common methods of payment in Sweden are cash, credit, and debit cards.When paying by credit card, consumers must show identity card.
Sales
There are no regular sales-periods in Sweden.Opening hours
Shops’ general opening hours are:
Monday – Friday: 10:00 - 18:00Saturday: 10:00 - 14:00
Sunday: closed
Some shops are open longer hours and on Sundays.
Banks’ general opening hours are:
Monday – Friday: 10:00 - 15:00Thursday: 10:00 - 18:00 (not all)
Saturday & Sunday: closed
Post Offices’ general opening hours are:
Monday – Friday: 10:00 - 18:00.Saturday & Sunday: closed
Deposit
There is a deposit on most bottles.There is a deposit on cans.
There is no deposit or tax on plastic bags.
Tourist information
Tourist information can be found via the following link to the official website for tourism and travel:http://www.visit-sweden.com/gb/FrontPage.asp
Status: April 2005
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