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Luxemburg
Your rights in case of defect products
Directive 1999/44/EC on the sale of consumer goods and associated guarantees has been implemented by Luxemburg.As a result of this legislation, all consumers, who buy goods in Luxemburg have the right to a minimum guarantee of 2 years on products. Within the first six months of purchase, any lack of conformity or defect shall be presumed to have existed at the time of delivery, unless proved otherwise. After the first six months, it is up to the consumer to prove that the lack of conformity existed at the time of delivery.
Within this period of 2 years the consumer is entitled to have the goods brought into conformity free of charge. In the first place, the consumer may require the seller to repair the goods or he may require the seller to replace them, unless this is impossible or disproportionate.
Any repair or replacement shall be completed within a reasonable time and without any significant inconvenience to the consumer, taking account of the nature of the goods and the purpose for which the consumer required the goods. If this should not be possible the consumer is entitled to ask for a price reduction (smaller defects) or to have the contract rescinded.
The possibility for legal action expires 24 months after the denunciation of the lack of conformity by consumer.
Used or second hand articles: the guarantee period for second hand goods can be shortened per contract to one year, but not less than one year.
Voluntary guarantees given by a producer do not restrict the statutory rights of consumers.
Exchange
A consumer does not have a legal right to exchange. It is at the discretion of the trader. Therefore it is important to verify before buying, if the trader allows an exchange, and to obtain a written confirmation – e.g. a note on the original receipt.Pricing
The Luxemburg currency is the euro.The price must be displayed in euro.
The consumer cannot insist on getting the item for same price as indicated on the price tag. Therefore it is advisable to ask at the cash point before paying.
VAT must be included in the price when selling to consumers.
The trader is obliged to issue a receipt to the consumer.
Tax
On most goods and services a 15% value added tax - VAT (Taxe sur la Valeur Ajoutée - TVA) is charged in Luxemburg.Methods of payment
The most common methods of payment in Luxemburg are cash, cheque, and credit cards. Cheques are used to a lesser extent.When paying by credit card, consumers do not have to show an identity card.
The sales
There are two set periods of sales in Luxemburg: the winter and summer sales.The winter sales-period starts on 1st Saturday of January and lasts for 15 days.
The summer sales-period starts on 1st Saturday of July and lasts for 15 days.
Opening hours
Shops’ general opening hours are:
Monday – Saturday: 08:00 / 09:00 - 18:00
Supermarkets are open from 08:00 / 09:00 – 20:00 / 21:00
Sunday: closed
Banks’ general opening hours are:
Monday – Friday: 08:00 - 12:00 & 14:00 – 16:30 / 17:00Saturday & Sunday: closed
Post Offices’ general opening hours are:
Monday – Friday: 08:00 - 12:00 & 13:30 - 17:00
Saturday: 08:00 - 12:00 & 13:30 - 17:00 (only in Luxemburg city).
Deposit
There is usually a deposit on bottles.There is no deposit on cans or plastic bags.
Tourist information
Tourist information can be found via the following this link to the official website for tourism and travel:www.lcto.lu (Luxemburg City Tourist Office)
Status: August 2004
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