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	Sample letters
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Info / Sample letters

Sample letters

In this section you can find - structured by topic - a range of sample letters of complaint you can download, fill in, adapt and send to the company which causes you difficulties.
Please read the instructions carefully, and make sure you choose the correct letter applying to your situation (using the wrong sample letter might do more harm than good!)
If you have any doubts in this regard, please contact the European Consumer Centre (you can find the contact address on every sample letter).

Air Travel

Cancellation

If your flight from an airport located in the territory of a Member State or from a third country to a Member State if the air carrier that operates the flight has an European licence, is cancelled, this is the sample letter you can use to claim your compensation.

Sample letter cancellation

Compensation in Case of Overbooking

This sample letter applies to passengers who are left behind because of 'Overbooking', provided that it concerns a flight from an airport located in the territory of a Member State or from a third country to a Member State if the air carrier that operates the flight has an European licence.

Sample letter overbooking

Right of Compensation because of Delays

A sample letter to claim the reimbursement of the ticket price or material damages like expenses for or taxi, accommodation, food etc. in case of delays.

Sample letter delays

Destruction, Loss, Damage or Delay of Baggage

When your baggage is lost, damaged or delayed during the transport you can make use of this sample letter.

Sample letter baggage

Package Tours

Complaints (Art. 98 Decree substituting Law 206/2005- Consumer Code)

The regulations of decree substituting law no 206 of the year 2005 concern the complaints regarding package tours (packages with more than two services, e.g. flight and accommodation). The letter of complaint should enclose photographs which clearly show the situation. In addition to a refund of the material damage (additional costs, missing services) you can claim a compensation for missed pleasure of holiday stay. Here is the sample letter.

Sample letter complain package tours

Withdrawal from Package Tours because of Essential Changes in the Tour Program

If essential elements in the program of a package tour are changed before the start of the journey the consumer has the right to withdraw without costs from the package tour within 2 workdays and to ask compensation or to book an alternative package tour without additional costs.

Sample letter essential changes in programm

Withdrawal from Travel Contract because of Extraordinary Circumstances

If any extraordinary event (natural catastrophe, ban of entry or similar) makes the travel impossible, the consumer has got the possibility to ask back the full price.
Attention: the withdrawal from the travel contract without costs is only possible if there is an essential, officially confirmed danger or if the promised tour is not possible anymore because of extraordinary circumstances.

Sample letters extraordinary circumstances

Claim of Insurance Protection for Withdrawal

If a consumer is no longer able to take part in a journey because of certain reasons (sickness, death, pregnancy...) and a special insurance for withdrawal was made in advance which covers the specific reason, he/she can withdraw from the contract without costs. The event must be immediately reported to the travel agency and the insurance company. Here is the sample letter.

Sample letter Insurance Claim

Situation at 05-2007


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