Co-funded by
the European Union
European Consumer Centre (ECC) Italy Bolzano office

Our Opening Hours


The European Consumer Centre in Bolzano has the following opening hours:

Mondays 10.00 a.m. - 2.00 p.m.
Tuesdays 10.00 a.m. - 12.00 p.m and 2.00 p.m. - 4.00 p.m.
Wednesdays 10.00 a.m. - 2.00 p.m.
Thursdays 10.00 a.m. - 12.00 p.m and 2.00 p.m. - 4.00 p.m.
Fridays 8.30 a.m. - 12.30 p.m.

To schedule a personal visit, we kindly ask you to make an appointment by calling 0471 980939.

27.08.2020 - Passenger rights in Italy - Covid-19

The Italian government introduced specific rules for consumer contracts on occasion of the outbreak of the Covid-19 pandemic. These emergency laws were applicable from 11th March to 30th September 2020. Please note that for some cases there isn't a proper legal solution yet. In this list you will find the most important information for travelling by air, bus, train and waterways as well as accommodation services, package holidays, and cancelled events in Italy.

29.06.2017 - Decision of Italian competition authority on no show rules

Fines to British Airways and Etihad Airways

06.12.2016 - Online Shopping: avoid bad surprises under the Christmas tree

Do you want to surprise your family and friends with Christmas presents and not spend too much? Then the Internet can be helpful. The European Consumer Center Italy (ECC) informs you about to what you should pay attention when shopping on the Internet.

24.11.2016 - Traffic fines abroad: Implementation and enforcement in Italy

In March of this year Italy has also implemented the Framework Decision of the Council of the European Union (2005/214 /JI) on the mutual recognition of fines by legislative decree no. 37 of 2016. The European Consumer Center Italy (ECC) provides clarity as to what is actually changing for the people having residence or income in Italy and receiving a traffic fine from abroad.

07.07.2016 - Criptocurrency: risks and dangers behind the corner

Curiosity concerning criptocurrency is dramatically increasing as it represents a fatal attraction for those who want to rapidly multiply their money. However, even in the criptocurrency market, there are offers circulating that prove to be veritable illegal pyramidal systems. The European Consumer Centre Italy tries to give clarity about this topic and invites to be careful concerning the criptocurrency named Onecoin.

23.07.2015 - Souvenirs from Bella Italia? Pay responsibly, pay attention!

“They have succeeded in accumulating a greater mass of objects, but the joy in the world has grown less”, warned Dostoevskij. Such a monition can be addressed to those purchasing merchandise in Italy from pedlars or unauthorized websites: yielding to this temptation, indeed, can lead to criminal penalties and to administrative fines.

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