Co-funded by
the European Union
European Consumer Centre (ECC) Italy Bolzano office
Sample Letter - Claim of Insurance Protection for Withdrawal
If a consumer is no longer able to take part to a journey because of certain reasons (sickness, death, pregnancy...) he/she can withdraw in some cases from the contract without costs. Such a claim is only possible on condition that a special insurance for withdrawal was made in advance. Such an insurance protects you from paying for the holiday if unforeseeable events prevent you from going on the travel. These events are defined in the insurance policy, please read it carefully!
In such cases, the event must be immediately reported to the travel agency and the insurance company.
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