Co-funded by
the European Union
European Consumer Centre (ECC) Italy Bolzano office
Sample Letter - Flight - Damaged baggage
The claim of compensation when your baggage is damaged during the transport is regulated by the EU regulation (EC) No 889/02 an by the Montreal Convention.
It defines a compensation up to 1288 SDRs, which is about 1600 Euro depending on the exchange rate.
The complaint has to be sent within 7 days departing from the day when the baggage has been given back to the passenger.
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