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the European Union
European Consumer Centre (ECC) Italy Bolzano office
Sample Letter - Flight - Lost baggage
The claim of compensation when your baggage is lost during the transport is regulated by the EU regulation (EC) No 889/02 an by the Montreal Convention.
It defines a compensation up to 1288 SDRs, which is about 1600 Eur depending on the exchange rate. The European Court's decision on the 6th May 2010 (C-63/09) established that the compensation encompasses the material damage as well as the immaterial ones.
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