Contact

The European Consumer Centre (ECC) Italy – Bolzano Office can help you if you are a consumer residing in Italy who has experienced a consumer-related problem with a trader or company legally established in another country of the European Union, Norway or Iceland.

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Submit a request for information

If you would like to know your rights as a European consumer, please consult the thematic sections of our website and, if you require further clarification, the Centre's qualified staff are at your disposal: they will reply as soon as possible.

Link to information request webform

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Submit a complaint

If you are resident in Italy and have purchased a product or service for purposes unrelated to your commercial, business or professional activity;
if the trader against which you are making a complaint is located in another country of the European Union, Norway, Iceland or the United Kingdom;
if you have already complained to the trader but have not received a reply or are not satisfied with the reply received, you can submit a complaint. Please remember that, in order to submit a complaint and receive assistance, it is essential to provide all the documentation necessary for its processing.
Before submitting a complaint or a request for information, please read the Privacy Policy, as required by Regulation (EU) 2016/679. Please also consult this page for further information about the assistance we can provide.

Link to complaint webform

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NB:
Only requests for information and complaints submitted and duly completed through the contact forms available on this page will be considered. Requests received by e-mail will not be processed.
Please be aware from the outset that, due to the high number of complaints received, the estimated waiting time for the initial assessment is currently 8 weeks.
Please submit your complaint only if you are prepared to wait for the indicated time.

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ECC Italy’s service is free of charge, and our staff will assess requests within the limits of our areas of competence and the resources available. We therefore ask you to communicate with our advisors in a polite, respectful and objective manner. Messages containing offensive, threatening or aggressive language may result in the closure of your request for assistance.