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European Consumer Centre (ECC) Italy Bolzano office

Holiday & Travel
Driving in Italy - Traffic Fines and Toll Many European consumers on holiday in Italy like to explore the country on board of their own or a hired car. When they return home from Italy, they sometimes receive a letter containing a traffic fine or a payment request for an unpaid toll.
Hotel booking in Italy Here you can find information about hotel bookings in Italy
Passenger rights in Italy during Covid-19 The Italian government has introduced some specific rules for consumer contracts in Covid-19 times. Please consider also that these pieces of legislation could change due to the coronavirus and that for some cases there isn't a proper legal solution yet. In this list you will find the most important and current Italian rule for travelling by air, bus, train and waterways, accommodation, package holidays and cancelled events in Italy.

27.08.2020 - Passenger rights in Italy - Covid-19

The Italian government introduced specific rules for consumer contracts on occasion of the outbreak of the Covid-19 pandemic. These emergency laws were applicable from 11th March to 30th September 2020. Please note that for some cases there isn't a proper legal solution yet. In this list you will find the most important information for travelling by air, bus, train and waterways as well as accommodation services, package holidays, and cancelled events in Italy.

24.11.2016 - Traffic fines abroad: Implementation and enforcement in Italy

In March of this year Italy has also implemented the Framework Decision of the Council of the European Union (2005/214 /JI) on the mutual recognition of fines by legislative decree no. 37 of 2016. The European Consumer Center Italy (ECC) provides clarity as to what is actually changing for the people having residence or income in Italy and receiving a traffic fine from abroad.

07.07.2016 - Criptocurrency: risks and dangers behind the corner

Curiosity concerning criptocurrency is dramatically increasing as it represents a fatal attraction for those who want to rapidly multiply their money. However, even in the criptocurrency market, there are offers circulating that prove to be veritable illegal pyramidal systems. The European Consumer Centre Italy tries to give clarity about this topic and invites to be careful concerning the criptocurrency named Onecoin.

23.07.2015 - Souvenirs from Bella Italia? Pay responsibly, pay attention!

“They have succeeded in accumulating a greater mass of objects, but the joy in the world has grown less”, warned Dostoevskij. Such a monition can be addressed to those purchasing merchandise in Italy from pedlars or unauthorized websites: yielding to this temptation, indeed, can lead to criminal penalties and to administrative fines.