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the European Union
European Consumer Centre (ECC) Italy Bolzano office
Sample Letter - Flight - Delayed baggage
The claim of compensation when your baggage is delayed during the transport is regulated by the EU regulation (EC) No 889/02 an by the Montreal Convention.
It defines a compensation up to 1.131 SDRs, which is about 1 000 Euro depending on the exchange rate.
In case of a delayed baggage it is important to be careful and to buy only necessary goods: indeed, a compensation is provided only for necessary purchases.
The complaint must be registered within 21 days from the day when you receive your baggage back.
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