European Consumer Centre (ECC) Italy - Bolzano office
The activities of the European Consumer Centre (ECC) Italy - Bolzano office are targeted towards residents of the EU, Iceland and Norway with consumer complaints against traders based in an other EU Member State, Iceland or Norway. It is part of the Network of European Consumer Centres (ECC-Net) established by the European Commission in each Member State, Iceland and Norway, in order to assist consumers with cross-border problems.

ECC Bolzano is funded by the European Commission, by the Italian Ministry for Economical Development, by the Autonomous Province of Bozen - South Tyrol and by the Autonomous Region Trentino - Alto Adige/Südtirol. It is hosted by the Verbraucherzentrale Südtirol-Centro Tutela Consumatori ed Utenti dell'Alto Adige (VZS - CTCU).

The services of ECC are free of charge.

23.07.2015 - Souvenirs from Bella Italia? Pay responsibly, pay attention!

“They have succeeded in accumulating a greater mass of objects, but the joy in the world has grown less”, warned Dostoevskij. Such a monition can be addressed to those purchasing merchandise in Italy from pedlars or unauthorized websites: yielding to this temptation, indeed, can lead to criminal penalties and to administrative fines.