Co-funded by
the European Union
European Consumer Centre (ECC) Italy Bolzano office
The activities of the European Consumer Centre (ECC) Italy - Bolzano office are targeted towards residents of the EU, Iceland and Norway with consumer complaints against traders based in an other EU Member State, Iceland or Norway. It is part of the Network of European Consumer Centres (ECC-Net) established by the European Commission in each Member State, Iceland and Norway, in order to assist consumers with cross-border problems.

ECC Bolzano is funded by the European Commission, by the Italian Ministry for Economical Development, by the Autonomous Province of Bozen - South Tyrol and by the Autonomous Region Trentino - Alto Adige/Südtirol. It is hosted by the Verbraucherzentrale Südtirol-Centro Tutela Consumatori ed Utenti dell'Alto Adige (VZS - CTCU).

The services of ECC are free of charge.

24.11.2016 - Traffic fines abroad: Implementation and enforcement in Italy

In March of this year Italy has also implemented the Framework Decision of the Council of the European Union (2005/214 /JI) on the mutual recognition of fines by legislative decree no. 37 of 2016. The European Consumer Center Italy (ECC) provides clarity as to what is actually changing for the people having residence or income in Italy and receiving a traffic fine from abroad.

07.07.2016 - Criptocurrency: risks and dangers behind the corner

Curiosity concerning criptocurrency is dramatically increasing as it represents a fatal attraction for those who want to rapidly multiply their money. However, even in the criptocurrency market, there are offers circulating that prove to be veritable illegal pyramidal systems. The European Consumer Centre Italy tries to give clarity about this topic and invites to be careful concerning the criptocurrency named Onecoin.

23.07.2015 - Souvenirs from Bella Italia? Pay responsibly, pay attention!

“They have succeeded in accumulating a greater mass of objects, but the joy in the world has grown less”, warned Dostoevskij. Such a monition can be addressed to those purchasing merchandise in Italy from pedlars or unauthorized websites: yielding to this temptation, indeed, can lead to criminal penalties and to administrative fines.

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