Co-funded by
the European Union
European Consumer Centre (ECC) Italy Bolzano office

Sample Letters

Sample letter - Travel cancellation insurance Through a Travel Cancellation Insurance you can, in some circumstances (illness, death of a relative), withdraw from the contract without paying any charge of withdrawal.
Sample letter - Car rental – Notification of caused damages Car rental – Notification of caused damages to the vehicle during the period of rental
At the moment of the car pick up it's important to complete the pick up form by noting pre-existing scratches and dents or reservations on the status of the tires.
Sample letter - Withdrawal This form can be completed in order to withdraw from a distance or off-premises contract within 14 calendar days from the receipt of the product or from the date of issue of the contract in case of delivery of a service.
Sample letter - Extra deadline Granting of an extension of the deadline for delivery in accordance with art. 61 comma 3 of consumer code
to be sent, in case the contract hasn't been executed within the due date or within 30 days from the day of the conclusion of the contract.

Liability of the Hotel Keeper Under art. 1783 of the Italian Civil Code, hotel-keepers in Italy are liable for any damage to, destruction or loss of property brought by clients to the hotel.
Bus Passenger Rights For requests pursuant Regulation (EU) No 181/2011 in case of relevant delays, cancellations or overbooking for long distance bus services (250 km or more).
Loss or Damage to Luggage or Mobility Equipment - Bus Request for a compensation for the loss or damage to luggage caused by a traffic accident or for the loss or damage of mobility equipment.
Ship Passenger Rights For requests pursuant Regulation (EU) No 1177/2010 in case of delay of passenger service by ship.
Accidents at Sea For requests pursuant Regulation (EC) no 392/2009 in case of an accident at sea
Flight cancellation Request for a compensation in case of a cancellation of a flight. Regulation (EC) 261/2004 applies to passengers departing from an airport located in the territory of a Member State as well as for flights from a third country to a Member State if the air carrier that operates the flight holds an EU licence.
Denied Boarding Request for a compensation in case of denied boarding. Regulation (EC) 261/2004 applies to passengers departing from an airport located in the territory of a Member State as well as for flights from a third country to a Member State if the air carrier that operates the flight holds an EU license.
Flight Delays Request for a compensation in case of long delay. Regulation (EC) 261/2004 applies to passengers departing from an airport located in the territory of a Member State as well as for flights from a third country to a Member State if the air carrier that operates the flight holds an EU license.
Flight - Delayed baggage The claim of compensation when your baggage is delayed during the transport is regulated by the EU regulation (EC) No 889/02 an by the Montreal Convention.
It defines a compensation up to 1.131 SDRs, which is about 1 000 Euro depending on the exchange rate.
In case of a delayed baggage it is important to be careful and to buy only necessary goods: indeed, a compensation is provided only for necessary purchases.
The complaint must be registered within 21 days from the day when you receive your baggage back.
Flight - Damaged baggage The claim of compensation when your baggage is damaged during the transport is regulated by the EU regulation (EC) No 889/02 an by the Montreal Convention.
It defines a compensation up to 1.131 SDRs, which is about 1 000 Eur depending on the exchange rate.
The complaint has to be sent within 7 days departing from the day when the baggage has been given back to the passenger.
Flight - Lost baggage The claim of compensation when your baggage is lost during the transport is regulated by the EU regulation (EC) No 889/02 an by the Montreal Convention.
It defines a compensation up to 1.131 SDRs, which is about 1 000 Eur depending on the exchange rate. The European Court's decision on the 6th May 2010 (C-63/09) established that the compensation encompasses the material damage as well as the immaterial ones.
Sample Letter - Claim of Insurance Protection for Withdrawal If a consumer is no longer able to take part in a journey because of certain reasons (sickness, death, pregnancy...) he/she can withdraw in some cases from the contract without costs. Such a claim is only possible on condition that a special insurance for withdrawal was made in advance. Such an insurance protects you from paying for the holiday if unforeseeable events prevent you from going on the travel. These events are defined in the insurance policy, please read it carefully!
In such cases, the event must be immediately reported to the travel agency and the insurance company.
Subscription traps This sample letter was drafted for online subscription traps and should be adapted on a case-by-case basis to the specific circumstances of the case.