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Consumer's Telegram May 2007Insert of n. 35 - Editorial office: Centro Europeo Consumatori (European Consumer Centre, Bolzano - Italy)
Emergency Number 112
Common Emergency Number All Over EuropeEvery year, the number of people travelling all over the EU increases. Therefore it is good to know that now there is a common emergency number in all EU member states. For a medical emergency like a heart attack, a car accident or an accident on the ski run every second is essential. Every moment can save a life. If a consumer now dials the number 1-1-2 from a fixed phone or a mobile phone, he is connected to the employee of a call-centre who takes care of the case himself or forwards the call to the responsible emergency service. In any case, the consumers get the same support service as they are used to in their home country. We would like to remind you that the common national emergency number for medical emergencies in Italy is 1-1-8. Calling 1-1-2 you will reach the Carabinieri (kind of police) who passes your call on to the respective emergency services. For more information see our press release.
Air Travel I
Airline Club Air Takes Up FlightsSome days ago the airline Club Air announced on its homepage that flights are taken up again on the 16th of April 2007. Moreover, on the homepage can be found information for those who were affected by flight cancellations at the end of the year 2006. According to information by Club Air it is possible to receive a new ticket for the same route on the name of the same passenger. Therefore it is necessary to send a respective demand by e-mail to the address firstname.lastname@example.org or by fax to the number +3904586117848. We advise all passengers who were affected by the cancellation of Club Air flights to contact the airline and to follow the instructions on the homepage.
We would also like to remind you that the European Consumer Centre (ECC) in Bolzano is at your disposal for further information and help from Monday to Friday from 8 am to 4 pm on the phone number 0471/980939.
Air Travel II
Problems With The Realisation Of Passengers' Rights: The EU-Commission Concedes A Period Of 6 Months For Member StatesWhen the new EU-decree 261/2004 entered in force in February 2005 new era for the rights of air travellers was supposed to begin. This new regulation defines the compensation and reimbursements as well as support services for passengers in the Member States in the case of overbooking, cancellations and delays of flights.
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