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Consumer's Telegramm European Edition
If you wish to be informed monthly about European consumer news, just subscribe our free newsletter.Consumer's Telegram April 2007
Insert of n. 28 - Editorial office: Centro Europeo Consumatori (European Consumer Centre, Bolzano - Italy)Air travel I
The EU- Commission updates Black List of Unsafe Airline Companies
On the 5th March 2007 the European Commission updated the black list of unsafe airline companies for the third time.In this black list you can find all those airlines which do not respect the minimal security standards provided by the European Union and which are therefore not allowed to operate in the European airspace.
The list is regularly updated and the changes are published in the official gazette of the European Community, which is available online.
The actual black list of airlines that are not allowed to fly in the European airspace is available on the following address:
http://ec.europa.eu/transport/air-ban/pdf/list_de.pdf
Air travel II
Bankruptcy of the Swedish Airline Fly Me
On the 2nd March 2007 the Swedish airline Fly Me was declared bankrupt.Passengers who were affected by flight cancellations search for advice on the homepage of the Swedish law office that cares or the bankruptcy proceeding:
http://www.lindahl.se/
On the homepage of the law office you can find information on the bankruptcy and a form to fill in for your own complaint that can be sent to the law office.
Of course, the European Consumer Centre offers you further information and concrete help for your complaint.
European Commission
A new Strategy for Consumers
On the 13th March 2007 the European Commission released a catalogue by the commissar for consumer protection Meglena Kuneva containing more than 20 measures of legislative and non-legislative kind.The new strategy referring to the period from 2007 to 2013 has the aim to strengthen the consumers' confidence in the Common Market and to support the retail trade.
It is one of commissar Meglena Kuneva's main concerns to create a new kind of confidence in the Common Market and to offer the citizens a bigger choice and a better cost effectiveness in order to use the potential offered by the Common Market and the Online Trade in a better way. Neither consumers nor companies have used their possibilities in an optimal way yet.
For further information see the web site of the European Commission.
Case of the Month
This time the case of the month is about product liability. An Italian consumer bought an expensive racing bicycle with a lock crown produced by a French company.During a bike tour in the mountains that carbon crown was broken and fell down. Thus, the frame of the bike was damaged. The consumer contacted us to ask whom he should refer to for the repair of his expensive bike. To the trader?
For cases like this one, where a product is damaged by another product, the art. 114 of the consumer codex says that 'the producer is liable for damages caused by his faulty product...'
Therefore we contacted the French producer with the help of our colleagues from the European Consumer Centre in France and asked him to repair the broken frame of the bike.
A technical report, which was asked by the producer company, finally proved that the damage was really caused by the rupture of the crown. In the end, the French producer firm paid for the repair of the frame.
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