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	Online Complaint Form

Advice / Online Complaint Form

Online Complaint Form - for Cross-border Consumer Complaints

you are a consumer resident in the EU, Norway or Iceland
and you have a complaint against a trader established in another EU member state, Norway or Iceland
and you have already contacted the trader, but you did not get a satisfactory reply,

you can use this form to send your complaint to the network of European Consumer Centres (ECC-Net).

Please DO NOT use this form

if you are a trader,
or if your complaint is NOT about a trader.

The network of European Consumer Centres (ECC-Net) can deal with complaints of consumers against traders (c2b) only.

Read and follow the instructions in the form carefully.

The "Problem description" field allows you to describe your complaint in max. 2000 characters.

Important: In order to assess your complaint, please attach copies of all relevant documents, such as a copy of the contract, the order confirmation, or proof of payment, previous correspondence with the trader, etc.

Fields marked "*" are mandatory.

In order to fill in and submit the complaint form, you must have installed Adobe Reader version 8.1.2. or higher.

Online Complaint Form (pdf)


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